Soon, professional email addresses that will protect your privacy and keep your strata legally compliant - without any technical headaches. Official strata business communications will be automatically archived for legal protection.
Using personal email for strata business means your entire personal mailbox could be reviewed in court or CRT cases. Business email keeps personal messages private.
Residents with multiple properties struggle to manage communication across different stratas with separate email accounts. Our centralized platform allows owners to manage all their strata communications from one account while maintaining separate professional addresses for each property.
Traditional email lacks proper blocking, reporting, and abuse handling mechanisms for community disputes and harassment. Our system will provide blocking tools and abuse controls so residents and council members can manage which communications they receive from specific individuals.
Stratas struggle to facilitate resident connections while respecting privacy. Councils can't provide contact information without violating PIPA, making community communication nearly impossible. A consent-based system with generic strata lot emails enables safe community connection.
Don't let email confusion put your strata at legal risk. Understanding PIPA and Strata Property Act requirements is easier than you think.
BC's Personal Information Protection Act protects residents' personal information. Two key risks arise: courts or CRT may review your entire personal mailbox in disputes, and sharing owner email addresses without consent violates PIPA.
Using personal email creates legal discovery risks and email disclosure problems. For example, using 'TO' to send emails to all owners exposes everyone's addresses to all recipients, which breaches privacy vs using 'BCC' fields - a PIPA violation.
Professional strata email aliases will solve both problems: only business communications will be subject to legal discovery, and the system will intelligently ensure PIPA compliance when councils send emails to all owners - automatically protecting personal information without any extra work.
Your strata corporation must keep proper records of correspondence related to official strata business. This includes council communications, maintenance requests, financial matters, and official notices - not personal resident-to-resident communications.
When council members leave, they take their personal email accounts (and your strata's records) with them. Personal email providers can delete old messages without warning.
Permanent archive system preserves official strata business communications forever, even if council members leave or delete emails. Personal resident-to-resident communications remain private and unarchived.
Section 35(2)(k) of the Strata Property Act requires stratas to maintain records of correspondence. Professional email addresses with permanent archiving ensure compliance without manual work.
BC Strata Property Regulation 4.1 requires correspondence (including emails) to be retained for at least 2 years. Permanent archives ensure you exceed minimum requirements and stay protected during disputes.
Yes. PIPA applies to BC strata corporations. Key concerns include: personal mailboxes being subject to legal discovery in disputes, and sharing owner email addresses without consent (like using 'TO' to send emails to all owners, which exposes everyone's addresses vs using 'BCC' fields).
Non-compliance can result in legal challenges, difficulty resolving disputes, and potential liability. Professional email management prevents these issues automatically.
One-time setup (5 minutes)
Strata Lot: The official legal identifier for each property in your strata (e.g., Lot 001, Lot 002). Every strata lot is unique within your strata plan.
Unit Number: The familiar number residents know (Unit 101, Unit 205). Multiple strata lots might share the same unit number if you have buildings/phases.
Why both? Many residents don't know their strata lot number, so they can search by the unit number they're familiar with.
Quick registration (2 minutes)
Strata Lot 025 (Unit 205) might have two siblings who co-own it as an investment, plus their property manager and a tenant. Each person can register individually, all connected to the same strata lot. Everyone stays in the loop, privacy intact.
Multiple Properties? If someone owns Strata Lot 025 and Strata Lot 047, they can register both properties on their single account.
Administrator sets up once, everyone registers easily, then sends professional emails daily.
One-time backend setup (5 minutes)
Enter Your Strata Information
Provide your strata plan number and basic property details (e.g., EPS1234, BCS5678)
Upload Your Strata Lot List
Spreadsheet with strata lot numbers and unit numbers (Lot 001 - Unit 101, Lot 002 - Unit 102) - we'll help you format it
Configure Email System
Set up the automated email forwarding and alias system for your strata
strata_lots_list.xlsx
Automatic setup (1 minute)
Email Forwarding System Activated
System automatically configures email processing and alias management for your strata
Professional Addresses Generated
System creates EPS1234@mystrataonline.com and role-based addresses for your strata
Ready for User Registration
System will be configured and ready for residents and council members to register
Behind the scenes: The system creates the infrastructure for internal email forwarding, external alias setup, and web portal access.
That's it! No email app configuration required
When you send emails, they automatically appear as coming from your strata address
Simple signup (2 minutes per person)
Universal Signup Process
Council members, owners, residents, and tenants all use the same simple registration form
Council Members Select Their Roles
Form asks "Are you a council member?" - if yes, they choose president, treasurer, secretary, etc.
Administrator Approves Each Person
Quick one-click approval process ensures only legitimate residents and council members join
Use existing email app (no changes)
Internal Strata Emails (Automatic)
Email other residents from your regular email - system automatically forwards using your strata address
External First Contact
Use web portal to compose or configure email aliases for contacting contractors, lawyers, etc.
Two Ways to Send Professional Emails
Internal strata emails: automatic forwarding. External first contact: use web portal or configure email aliases
Official Communications Archived
Council communications and official strata business automatically archived - personal messages stay private
Generic strata lot emails (like unit-025.EPS1234@mystrataonline.com) show in the community directory.
Personal aliases (like Tom.025.EPS1234@mystrataonline.com) are private by default and only shown in directory if you explicitly consent during signup or in your settings.
Archiving scope: Only official strata business communications (council communications, official notices) are archived. Personal resident-to-resident communications remain private and unarchived.
Internal: Sarah emails another resident from sarah.personal@gmail.com → automatically appears as president.EPS1234@mystrataonline.com
External: Sarah uses web portal or configured alias to contact contractor as president.EPS1234@mystrataonline.com
Both methods: Professional addressing & automatic archiving
Your strata will have professional email addresses, permanent message archiving, and automatic compliance with BC privacy laws.
Personal and business emails properly separated
Official strata business correspondence permanently retained
Everything happens automatically
When disputes happen (and they do), you'll have every email saved and searchable. No more "he said, she said" - just facts. Even if council members leave or delete messages, your corporation stays protected.
When lawyers ask for documents, you'll have them
Only business emails reviewed in disputes, personal mailbox stays private
If you can use email now, you'll be able to use this when we launch
Find any communication from years past in seconds
No more coordinating email addresses or worrying about reaching the right people. External parties can contact your strata through one simple, permanent address.
They send to EPS1234@mystrataonline.com - no registration required
Message gets tagged [EXTERNAL SENDER] for security identification
Relevant council members receive the message based on your preferences
Communication automatically preserved for legal compliance
HVAC, plumbing, elevator service requests and updates
Building, fire safety, insurance inspection scheduling
Lawyers, accountants, property managers, consultants
Delivery coordination, supplier communications
A contractor emails about elevator repairs → message goes to your maintenance committee with [EXTERNAL SENDER] clearly marked → you respond professionally → official strata business communication gets archived automatically for compliance.
Professional email addresses for your strata corporation that will make communication simple, secure, and legally compliant. No training required - if you can use email now, you'll be able to use this.
Assigned to: Jane Smith (2023-2025)
Assigned to: Robert Johnson (2023-2024)
Assigned to: Maria Garcia (2024-2026)
Shows who's sending and from which property
Generic strata lot emails show in directory, personal aliases private unless you consent
Mass emails sent compliantly without exposing personal addresses
Use any web browser to send emails
We believe in transparency and giving you complete control over your strata's data.
Get a copy of all your strata's emails whenever you want. Perfect for changing property managers or council transitions.
Want to switch to a different email service later? No problem. Your emails work with any provider - you're never locked in.
Click a button to get all your strata's emails
Choose Gmail, Outlook, or any email service you prefer
Upload your emails to your new service and keep working
Free plan covers 88% of BC stratas completely. Premium for larger properties.
All prices listed in Canadian Dollars (CAD)
$5/month - billed annually
50 aliases covers up to 50 strata lots (units) • 5GB storage holds 2-3 years of emails
Need more capacity? Premium provides 250 aliases, 25GB storage, and custom domains for $60/year.
Join the waitlist with BC strata corporations interested in professional, secure email management.
Join Our WaitlistWe're launching soon! Be the first to know when MyStrataOnline is available for your strata corporation.
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